![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
(no subject)
Feb. 21st, 2024 11:31 amSpun out a little at work after being told a process I had been doing to edit something for a few weeks now had been wrong, and the extra step we hadn't been told about was important. This feels way too frequent for a job like this, and I mentioned that it felt like we were being thrown into work without the proper training or tools -- and it really throws me to learn I've been doing the wrong thing for weeks now without any idea.
I've had conversations with a few colleagues, and they've been illuminating. The update to the app we all use to do our work has been catastrophic, introducing completely new workflows on the fly without warning and significantly changing processes without concern for how this would impact our productivity. There's a whole new responsibility for us to handle that takes significantly more time with the new system; basically, when the Chain of Custody (a necessary document for bio-samples) doesn't match what the lab has received, we have to go back and edit it before the samples can be accepted.
This was work for QC1 workers before, and I had no idea this was going on. Now because the lab is using its own software to handle its samples, QC2 and QC3 workers are the only folks with access AND the new process has a lot of gaps that can force you to a full stop until it gets resolved. The worst part? I can no longer trust that QC tickets will remain closed; I'll do what's asked by the lab, and they'll reopen it whenever there's a new discrepancy. My queue hasn't been 0 all February, and I haven't been able to do ANY of the usual work we're expected to do because I'm stuck in ticket hell.
I'm not the only person with this problem, so that's a little comforting. I have no idea how management is planning to handle this moving forward, but right now it feels like no one can really do their expected job while this is happening.
To make this work, it looks like no one has been informed or trained about the changes, so we're looking at a high level of messy reports that will need to be manually changed for the foreseeable future. I have no idea how we're expected to progress in this environment.
My manager was the Cassandra who warned all this would happen, and was roundly ignored. So now she has to manage a team that has been devastated by this AND expected to navigate the changes well enough to keep up with the backlog that is...growing by the day. I feel pretty sorry for her, but I'm also fairly convinced that this job is not for me. I can manage my performance anxiety if I feel adequately supported to learn the job, but there's no way I can do that with the lack of documentation, personal training, AND the chaotic choices that can blow up what little stability you DO have. You have to deal with the consequences while having no say in what leads to them.
So that means blocking off time to revamp my resume, update my LinkedIn profile, and start dusting off my networking skills to find something else if I can. I don't have strong hopes for a better position elsewhere, but I'll make it a goal to put together at least one solid application a week in March.
I get the feeling that between work and gym free time will continue to be at a premium. I have downloaded Google Docs and Scrivener for my iPhone, so at the very least I might be able to work on something while I'm at the gym or getting a ride somewhere. I have yet to shift my thinking to make writing/creating more of a game or escape, so...that might be some of the work to do next.
It's already been a tiring week, and it's been a challenge to maintain a positive outlook on what's happening with this flood of new information. I'll keep trying, though.
I've had conversations with a few colleagues, and they've been illuminating. The update to the app we all use to do our work has been catastrophic, introducing completely new workflows on the fly without warning and significantly changing processes without concern for how this would impact our productivity. There's a whole new responsibility for us to handle that takes significantly more time with the new system; basically, when the Chain of Custody (a necessary document for bio-samples) doesn't match what the lab has received, we have to go back and edit it before the samples can be accepted.
This was work for QC1 workers before, and I had no idea this was going on. Now because the lab is using its own software to handle its samples, QC2 and QC3 workers are the only folks with access AND the new process has a lot of gaps that can force you to a full stop until it gets resolved. The worst part? I can no longer trust that QC tickets will remain closed; I'll do what's asked by the lab, and they'll reopen it whenever there's a new discrepancy. My queue hasn't been 0 all February, and I haven't been able to do ANY of the usual work we're expected to do because I'm stuck in ticket hell.
I'm not the only person with this problem, so that's a little comforting. I have no idea how management is planning to handle this moving forward, but right now it feels like no one can really do their expected job while this is happening.
To make this work, it looks like no one has been informed or trained about the changes, so we're looking at a high level of messy reports that will need to be manually changed for the foreseeable future. I have no idea how we're expected to progress in this environment.
My manager was the Cassandra who warned all this would happen, and was roundly ignored. So now she has to manage a team that has been devastated by this AND expected to navigate the changes well enough to keep up with the backlog that is...growing by the day. I feel pretty sorry for her, but I'm also fairly convinced that this job is not for me. I can manage my performance anxiety if I feel adequately supported to learn the job, but there's no way I can do that with the lack of documentation, personal training, AND the chaotic choices that can blow up what little stability you DO have. You have to deal with the consequences while having no say in what leads to them.
So that means blocking off time to revamp my resume, update my LinkedIn profile, and start dusting off my networking skills to find something else if I can. I don't have strong hopes for a better position elsewhere, but I'll make it a goal to put together at least one solid application a week in March.
I get the feeling that between work and gym free time will continue to be at a premium. I have downloaded Google Docs and Scrivener for my iPhone, so at the very least I might be able to work on something while I'm at the gym or getting a ride somewhere. I have yet to shift my thinking to make writing/creating more of a game or escape, so...that might be some of the work to do next.
It's already been a tiring week, and it's been a challenge to maintain a positive outlook on what's happening with this flood of new information. I'll keep trying, though.
