2026/09/03 - Enemies to Colleagues
Sep. 3rd, 2026 01:13 pmMy mood at the job has tanked notably because it feels like no matter what I'm doing, it's not the best thing. Even worse, chances are you'll be interrupted well before you're able to make progress on it, or a simple task will be much harder than it should be because of technology. Most days it feels like I'm fighting for the time I need to do what's been asked of me, so any interruption or extra task is a distraction from the goal. When the phone rings, I'm not in the mindset of "How can I help this person?" My mind is "How can I end this interruption as quickly as possible?"
It's a terrible frame of reference to begin a conversation. If the person on the other end of the phone is nice and making small talk, they're wasting my precious time. If they go right into the issue but don't give me the precisely-right amount of information, they're ignorant and have no idea what they're talking about. Either way, I'm well and truly primed to view the caller as the enemy, an obstacle to overcome so I can do the work that actually matters.
So my demeanor has been short — not just with customers, but with the drivers I work with to serve them and the colleagues who do much of the admin work with me. It's…not great, and has definitely made our small office a less-joyous place to work. I hate that.
The fact of the job is that there will always be too much work to do, and part of being good at it is learning to prioritize which work needs to be done first. It also means being adaptable enough to switch contexts quickly from deep-work project to phone call to visitor to email to phone call then back to deep-work project with a minimum of buffer. It's definitely not my preferred working style, but right now it's the one that feels like works best.
A couple things have provided handholds for me to climb out of the hole with. Husboo is reading A Canticle for Leibowitz during our daily dinner prep and it's been a real joy to revisit the novel with his excellent voice translating the story for me. It reaffirms for me the things I liked about it the first time — the very idea of viewing the post-apocalypse through a religious filter, in a world where religion and science/progress have come around to being bedfellows at last. A few centuries removed from the Flame Deluge and subsequent Simplification, history takes on a Biblical recitation (Presidents become "princes"; scientists and engineers are cast as "magi") that tells the broad strokes but recontextualizes everything in a weird way. The ancient technology this monastic order studies and protects persists only through them, though the context that would give it meaning has been deliberately stripped away by sick and angry survivors through generations.
Life is slow enough that Brother Francis knows his work illuminating ancient manuscripts will never be done, but sees the work as so much bigger than him it doesn't bother him. Someone else will come along to fill his seat when he meets his judgement, influenced and encouraged by his work, until it's finished. There was this faith in this consistency of his order that warmed me and shifted my perspective just enough to see this world I'm in in a better light.
Then, there was this story from This American Life about how a small town in Utah managed to beat a measles outbreak ravaging communities like it across the country. A reporter interviewed officials of the school district there to see what they did right, and it turned out to be two things: getting the message right, and assigning it to the right deliverer. First, instead of giving parents the choice of having potentially sick kids in schools by saying "may", they used "shall" to close off the wiggle room. Second, they let the school nurses call the parents to explain the policy, since they were working with parents about their childrens' health already.
One of the nurses talked about how they would need to have conversations with parents that would…convince them to do something they were opposed to, not by getting into the politics of it but by centering the conversation on the child's health and the safety of the community. She said that even though this was a difficult conversation, she still needed to be trusted beyond that.
It's a small thing, but thinking of these touches not as individual events, but as stones that build a bridge toward a relationship or a wall that will forever separate us. Over time it feels like I get too focused on the wrong kind of productivity and the work that really matters — building trusting, smooth relationships — has suffered. The work will always be there, and there will always be others to take it up. What matters is how I serve the institution by being a good steward of the relationships I've inherited through it.
I'm not sure if this is going to be enough to get me out of the funk completely, but it makes me feel better striving towards that future than the one I had been building.