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Rabbits Have Bad Backs
Apr. 5th, 2006 05:08 pm
So a lot of things have just conspired to bring me down. Nothing big or major or earth-shattering; just...little things piggybacking for a while and now I've grown weary.
There's this fellow from Australia griping about how long it's going to take for a book to get to him, when he's *chosen* to have it sent surface mail. This means that it will get to, say, LA, by mail van and boxcar before being put on a freighter ship that will cross the Pacific Ocean to get to Sydney. This, as you might guess, takes a long time. He says the wait is unacceptable, every US vendor he's ever dealt with has sent books by Air-Mail for the same price (which means these folks have been eating a lot of shipping cost if its true) and he wants to cancel the order.
He's being unreasonable, and I'm completely in the right, but it still brings me down. I pride myself on good customer service, so whenever something like this happens and a customer is inconsolable I feel slightly shamed.
Also, I've long suspected I make less than a number of people here. Today I've all but confirmed I make less than *everyone* here. Paul, Cara, Mariah, Heidi...all of them pretty much make $10/hr. I make $9. And I've worked here for longer than anyone except Heidi. Basically, this tells me the bosses think I'm their worst employee. Which hurts, because I work my ass off for this place.
I'm just feeling generally unappreciated. I work hard to make people happy and it goes ignored, and failures are thrown back in my face. Sometimes it makes me wonder what the point is of working so hard when it doesn't change anything.
All I can do is the best I can. Everything else is out of my control.
There's this fellow from Australia griping about how long it's going to take for a book to get to him, when he's *chosen* to have it sent surface mail. This means that it will get to, say, LA, by mail van and boxcar before being put on a freighter ship that will cross the Pacific Ocean to get to Sydney. This, as you might guess, takes a long time. He says the wait is unacceptable, every US vendor he's ever dealt with has sent books by Air-Mail for the same price (which means these folks have been eating a lot of shipping cost if its true) and he wants to cancel the order.
He's being unreasonable, and I'm completely in the right, but it still brings me down. I pride myself on good customer service, so whenever something like this happens and a customer is inconsolable I feel slightly shamed.
Also, I've long suspected I make less than a number of people here. Today I've all but confirmed I make less than *everyone* here. Paul, Cara, Mariah, Heidi...all of them pretty much make $10/hr. I make $9. And I've worked here for longer than anyone except Heidi. Basically, this tells me the bosses think I'm their worst employee. Which hurts, because I work my ass off for this place.
I'm just feeling generally unappreciated. I work hard to make people happy and it goes ignored, and failures are thrown back in my face. Sometimes it makes me wonder what the point is of working so hard when it doesn't change anything.
All I can do is the best I can. Everything else is out of my control.
